- Aftermath of Hurricane Irma & Maria
Aftermath of Hurricane Irma & Maria
Hello Customer to Sonya LTD store
As you may know, we are located on the beautiful island of St. Croix, a US territory that was left without infrastrcture once the hurricanes Irma and Maria passed us by. Our operation is currently powered by an emergency power generator and commercial power is not expected until next year.
Our US Postal service finally opened their doors on 13 Oct, but do not have all required communications to accept and track parcels. Due to this we are unable to offer Express services. Also due to this we cannot provide any real guarantee about the delivery of parcels being sent. We sent some orders made in September that were stalled by the hurricanes on the 13th of OCt. Some of these did not show any tracking information until the 21st of Oct. We did receive a couple confirmations that some items were delivered on the 25th. But a larger number of the items shipped have not even appeared on our tracking list.
As we are limited to using the USPS for shipping of our parcels to the mainland US, we can only request your patience as the postal service continues to (hopefully) return to normal operations.